Ordering with Hertunba
I have found the perfect dress, how soon can you deliver?
We try to deliver as fast as we can. The regular time frame is 7 - 14 working days depending on your location.
For custom orders, please allow 7 working days to process the order and 10 working days for delivery.
Can I place an order over the phone?
Yes, you can. You can call our customer service line (+234 906 595 6822) on weekdays. Our service hours start from 9 am to 5 pm. Looking forward to your call.
Does Hertunba make the clothes in the collection?
Yes, we do. Our fabrics are sourced from different parts of Nigeria, exploring sample fabric and locally made Ankara and Akwete fabrics. After this, our team of eclectic designers and seamstresses work together in our Lagos office to bring you the premium quality clothes you would always cherish.
My body size is not consistent with standard size guides. Can I still order?
Yes, you can. At Hertunba, we understand that each woman’s body is different from the next so we created a popup below where women can submit their measurements for a perfect fit.
Return and Refund Policy
My product has arrived but I noticed a problem. Can I exchange it?
Yes, you can. Simply fill out our return form and a response will be sent to you as soon as possible.
I do not like my item. I would like a refund.Before shipping out every product, we make sure they are 100% perfect for you. We apologize that you are not pleased with your order but we are currently unable to facilitate refunds. However, we can exchange your order from another item in the store.
How can I return an item?
Please complete the returns form below
What type of cards do you accept?
We accept all types of credit and debit cards, including Visa, Verve and MasterCard.