Return Policy

Return & Refund Policy

Thanks for shopping at Hertunba.

If you are not entirely satisfied with your purchase, we are here to help.

To remain sustainable please note all items noted as final sale are not eligible for exchange or return.

We currently do not accept exchanges or returns for international customers at this time. Please ensure that you confirm your size on our chart and you truly want the item before ordering.
If you have any questions, please be sure to email info@hertunba.com

 

Returns

Contact us within 48 hours from the date of receiving your package to initiate a return request with our team.

To be eligible for a return, your item must be unused, unaltered, unwashed, and in the same condition that you received it. 

Items must be received back at the return address within 30 days of the delivery date to process your request for alterations or exchange of the item.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

We do not accept returns on sale items.

 

Refunds

We, unfortunately, do not offer refunds.

 

Exchanges

You may also have the option to exchange an eligible order instead of returning it for a refund. 

If an order is eligible, you will see an option in your account to select an item to exchange and will be provided the instructions and terms that apply to your exchange.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.